Legal
Terms and conditions
This is a draft, not yet reviewed by a lawyer
This text sets out as precisely as we can what Nermio actually does with data, so that a lawyer has something to build on. It is not legally binding and not something to rely on. Where a choice has to be made, you'll find a marked placeholder with the question in it rather than an invented clause.
Draft of 4 November 2026. While that status holds, the page sits in the footer but not in the sitemap, and asks search engines to leave it out. If you need a set of terms now, ask us for one at info@nermio.com.
The Dutch text is the binding one
Nermio is a Dutch company, the agreement is governed by Dutch law, and the Dutch version is the text a lawyer reviews. This English version is a translation offered for convenience. Where the two differ, the Dutch text prevails.
What the Nermio subscription is about: what you get, what it costs, what is expected of you and how you get out of it again. In plain language, because terms nobody reads protect nobody.
Article 1. Definitions
- Nermio: the provider of the service, see the placeholder below.
- Customer: the business that takes out a subscription or starts a trial.
- User: a person who has access to the service on the customer’s behalf, with the role the customer gives them.
- Service: Nermio’s online sales software, reached through the browser.
- Customer data: everything the customer puts into the service, including the details of their own business relations.
- Subscription: the agreement to use the service, by the month or by the year.
- Trial: the fourteen days in which the customer uses the service without paying.
To be settled by a lawyer
Which legal entity is the provider, with its legal form, Chamber of Commerce (KVK) number, VAT number and registered address?
Without those details a set of terms is unusable, and article 14 doesn't identify a competent court either. The same gap stands in the privacy notice and in the data processing agreement; it is one question with one answer.
Article 2. Scope
These terms apply to every use of the service, including during the trial and including when nothing has been paid yet. The customer’s own purchasing or supply terms do not apply, even if Nermio has not expressly rejected them.
If these terms and the data processing agreement contradict each other on a point that concerns personal data, the data processing agreement prevails.
To be settled by a lawyer
Do these terms apply only to business customers, and what does that mean for a sole trader without a legal entity?
Nermio aims at businesses, but part of the audience are sole traders. Whether they are treated as a consumer or as a business changes the rules that apply — and with that, whether the limitations in article 11 hold up.
Article 3. Account and trial
You create an organisation and an owner account yourself and are in your own workspace straight away. You don’t have to leave any payment details to do it. The trial lasts fourteen days; the end date is shown in the software under your subscription.
Whoever creates the organisation is its owner. That owner decides who else may come in and with which role, and is responsible for what those people do in the workspace. Login details are personal: don’t share them, and let us know if you think someone else can reach your account. Two-factor authentication is mandatory for every user; without an authenticator you don’t get into the workspace.
Nothing continues automatically after the trial. If you choose a subscription, we set your workspace to active. If you do nothing, the software closes access to your workspace on the end date. Your data stays put; it is not deleted automatically, and you can still export it for thirty days. What is and isn’t possible at that point is in article 8.
Article 4. Price and payment
The subscription costs 20 euros a month per company paid annually in advance, or 24 euros a month if you pay monthly. The amount does not depend on the number of users: whether you work alone or with ten people, the price stays the same. There is one plan and there are no tiers.
To be settled by a lawyer
Are these amounts inclusive or exclusive of VAT, and how do we show that on the pricing page and on the invoice?
For a business customer, excluding VAT is customary, but it then has to say so consistently everywhere. At the moment the amount stands without any mention, and that cannot stay.
There is no payment integration in the software at the moment. A subscription is activated and invoiced by hand; you can see in the software which status your organisation has, but you cannot arrange a payment yourself. As soon as that changes, this article changes with it and we tell you beforehand.
To be settled by a lawyer
How and when is payment made once there is a payment provider, what happens on a failed payment, and what period applies before access is limited?
The supplied draft set proposes: payment in advance, and suspension after a reminder and fourteen days. That is a reasonable arrangement, but there is nothing to describe yet. This section and the payment integration belong together — and the choice of payment provider then belongs in the privacy notice and in Annex 3 of the data processing agreement as well.
To be settled by a lawyer
May the price be changed mid-term, with what notice and what right to cancel?
The supplied draft set proposes: thirty days' notice on a monthly subscription, on an annual one only at renewal, with the option to cancel. That choice belongs to Rami and a lawyer, not to the engineering.
Article 5. Term and cancellation
The subscription runs by the month or by the year and renews for the same period each time, unless you cancel. The principle is simple: you cancel whenever you want, the subscription runs to the end of the period you have paid for, and it is not renewed after that. No year-long notice period and no conversation you have to sit through.
For now, you cancel by emailing info@nermio.com. There is no cancel button in the software yet; that arrives with the payment integration. You get a confirmation from us, so you have it in writing that it is done.
To be settled by a lawyer
Is an annual subscription partly refunded on mid-term cancellation, and with what notice can Nermio itself cancel?
The supplied draft set proposes: no refund unless Nermio itself stops or the law says otherwise, and cancellation by Nermio with three months' notice, or immediately on a serious breach. The latter should hang together with article 7.
Article 6. The service and its availability
You record companies and contacts, you track opportunities in a pipeline with six stages, you set tasks with a date, and you see a timeline per company of what has happened. You can invite colleagues and decide per person what they may do, and you can have several organisations under the same account. You draw up invoices for your own customers in it, with VAT per regime, credit notes and a PDF sent from your own email address.
What the service does not do today belongs here just as plainly: no mailings, newsletters or campaigns go out to a list of your own customers, there are no reports or forecasts, there are no payment links or direct debit on an invoice, and there is no integration with your calendar or your bookkeeping. So you are taking what exists today, not what is planned.
What is possible with email: under Settings you connect your own sending address, after which the service sends a one-off email from a company record on your behalf, and an invoice or payment reminder as a PDF. We do not read your mailbox; incoming mail only reaches the timeline if you put our BCC address in a message yourself.
If a feature is added, it falls under these same terms and costs nothing extra while your subscription runs. You don’t have to sign up again. What can change are the arrangements that belong with such a feature — about what happens if you connect your own mailbox, for instance; you get to see those beforehand and agree to them separately.
Nermio makes an effort to keep the service available, but online software is occasionally unreachable, through maintenance, a failure at a supplier, or a mistake of ours. We do planned maintenance outside office hours as far as possible; major maintenance we announce beforehand.
Nermio may change and improve the service. If a feature that is essential to you disappears in the process, you may cancel the subscription and you get back the unused part of a period paid in advance.
To be settled by a lawyer
Do we promise an availability percentage or expressly not, and how do we word that without hiding it?
There is no monitoring that could support a percentage, so promising a figure is not possible now. How you write that down without burying it is legal work.
To be settled by a lawyer
Are backups made, how often, how long are they kept, and can a customer rely on them?
The database provider takes backups, but what gets promised contractually is a choice, and a promise that hasn't been tested is not a promise. The same figure is needed in the privacy notice and in the data processing agreement.
Article 7. Use of the service
What is not allowed:
- Using the service in breach of the law — including the GDPR — or to harass others.
- Sending unsolicited bulk email, or using the service for it.
- Trying to reach another organisation's data, or getting round the security.
- Loading the service so heavily that others are affected, scraping it automatically, or rebuilding it.
- Reselling access or offering the service as your own.
On a breach, Nermio may suspend or limit access — after discussion where possible, and immediately if damage or a security risk is threatened. The software has the statuses paused, blocked and cancelled for this.
If you find a weakness, report it to info@nermio.com and hold off on disclosing it until we have been able to respond. A report is taken seriously and will not get you into trouble.
Article 8. Your data stays your data
What you put into Nermio is yours. We don’t sell it, don’t pass it on for advertising and don’t use it to train models. You are responsible for what you enter: you record details about your business relations only where you have a proper reason to. That is your obligation, not ours, and the data processing agreement is about it.
Getting it out
You export your companies, contacts, deals, tasks, your timeline and your notes yourself as CSV, under Settings → Your data. Anyone on your team can do it, including with read-only rights, and it can be done at any time — not only when you leave. If it doesn’t work, we’ll send you a copy on request via info@nermio.com.
If your trial ends, or you pause or cancel the subscription, the software locks: you can’t change anything any more. The export then keeps working for thirty days, so you can take your data with you at the moment you need it. After that you email us for a copy. If an organisation is blocked — that is a measure, not a normal ending — that window does not apply and you get your data on request, with a person involved.
Your data stays after the end: there is no automatic clean-up after termination. Deleting is something we do by hand, at your request or when the subscription has ended, with a reason that is recorded.
To be settled by a lawyer
How long does customer data stay after the subscription has ended, and when is it deleted without the customer asking?
The thirty-day export window is built and enforced in the database (migrations 0034 and 0053), so that half of the old question is answered. What doesn't exist is a retention period: there is no clean-up job for customer data, so in principle data stays until someone deletes it by hand. That is an arrangement for Rami and a lawyer; the same question stands in the privacy notice and in article 11 of the data processing agreement.
Article 9. AI on your own key
An owner or manager can connect an API key of their own from OpenAI, Anthropic, Mistral or Google. After that, someone on your team can ask for a summary, a suggested next step or a draft email, per company record.
- The usage falls under the arrangements you have with that provider, and you pay them directly. Nermio charges nothing for it and is not a party to that agreement.
- Nothing goes to that provider unless someone asks for it. Nothing runs automatically.
- What the AI returns is a draft that you judge before you use it. Nermio does not vouch for the accuracy of that text, and nothing is sent out without you doing it.
Article 10. Intellectual property
The service, the software and everything belonging to it remain Nermio’s. You get the right to use the service while your subscription runs. That right is not transferable and gives you no claim to the software itself. Your customer data is and stays yours; this article makes no exception to that.
Article 11. Liability
The proposal from the supplied draft set reads: Nermio is liable only for direct loss caused by an attributable failure; that liability is limited per year to the amount paid in the preceding twelve months; indirect loss such as lost revenue, missed work or lost data the customer could have exported themselves is excluded; the limitation does not apply in cases of intent or wilful recklessness; and loss must be reported within twelve months of discovery.
To be settled by a lawyer
How is liability settled definitively?
The proposal above stands as a proposal, not as a clause in force. Two points need an answer first. A limit to the amount paid in twelve months comes close to zero on a subscription of 240 euros a year, and lands exactly on zero for a customer who has paid nothing yet; whether that holds up against this audience hangs together with article 2. And a limitation that doesn't hold is something you discover at the moment it matters. This is entirely work for a lawyer.
Article 12. Force majeure
If Nermio is prevented from delivering by force majeure, the obligations shift for as long as that situation lasts. That includes at least a failure at a hosting or database provider, a major internet outage, and a cyberattack that reasonable measures could not have prevented. If the situation lasts longer than thirty days, either party may terminate the agreement without any damages following from it.
Article 13. Changes to these terms
Nermio may change these terms. We give at least thirty days’ notice by email of a change that is significant for you. If you don’t agree with it, you may cancel the subscription with effect from the date the change takes effect.
Article 14. Governing law and competent court
These terms are governed by Dutch law. Disputes are brought before the competent court in the district where Nermio is established — which one that is follows from the answer to the question at article 1.